Terms and Conditions

Himachal Dekho : Terms and Conditions
Online Payment through Credit Card

Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

Supported Credit Cards
• American Express
• Citibank E-Cards
• Diners Club International
• JCB Cards
• VISA

Heaven Himalaya, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your desired hotel using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Heaven Himalaya offers you the highest standards of security currently available on the internet so as to ensure that your hotel booking experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Heaven Himalaya 24 hours to 72 hours prior to the time of departure ( depending upon the distance of the destination from your departure place ); else, the order is liable to be cancelled.

Payment Using Net Banking or Internet Banking

If you have an account with any of the following banks, then you can pay for your order through respective bank’s net banking options and the amount will be automatically debited from your account. Heaven Himalaya processes the payments through an online gateway system which enables safe and secure transaction.

Net Banking : Supported Banks
• Centurion Bank of Punjab
• Citibank
• HDFC Bank
• ICICI ePayments Ltd
• IDBI Bank
• IndusInd Bank
• Kotak Mahindra Group
• Oriental Bank of Commerce
• Punjab National Bank (PNB)
• The Federal Bank Ltd
• UTI Bank

Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

In case you avail of the Website’s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Heaven Himalaya would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

Heaven Himalaya Online Payment Gateway : Cancellation Policy

Total advance amount paid by customer using his/her debit/credit card/net banking is on hold with us for first 12 days and booking can only be cancelled within first 12 days from the date of submission of order.

If under some rare circumstances, the booking does not get finalized with the hotel associated with booking details ( as Hotels have the right to accept or reject any booking before finalization ) OR a customer want to cancel the booking, we have cancellation policy as follows :

STAGE 1 : under rare circumstances, booking is not available with hotel OR booking has been rejected by the hotel due to full occupency or some other reason ( within first 12 days of date of submission of order )

Policy against STAGE 1 : In such scenario, if possible, we will suggest alternative booking of same value which will fulfil your requirements, otherwise booking order will be put in cancellation process and the customer will be entitled for 100% refund of total booking cost paid as advance amount using Heaven Himalaya Online Payment Gateway

Term 1 : The refunding of advance amount in such a case will be channelized by Heaven Himalaya only
Term 2 : kindly be noted that it may take 12 to 13 days to get your money refunded to your account once an order is put into cancellation.

STAGE 2 : booking is available and has been finalized with hotel BUT customer want to cancel the booking later.

Policy against STAGE 2 : We will not be able to return you advance amount paid by you ( because if a booking is available with hotel, we transfer the advance amount ( after deducting our online payment gateway charges and commission which is non-refundable ) to hotel associated with booking to finalize the booking and final confirmation and hence it is beyond our reach to refund you any amount once a booking gets finalized with hotel ).